RGU SPORT Online Booking
Terms and Conditions

Online booking may be used by members of RGU SPORT. All bookings must be made in accordance with the terms and conditions listed below, as well as in accordance with the RGU SPORT Terms and Conditions of Use (which can be found by clicking the links at the bottom of the page). Please note due to COVID 19 the T&Cs listed on this page supersede the relevant sections in the RGU Sport Terms and Conditions of Use documents.

Classes

Classes can be booked up to 7 days in advance for members and 1 day in advance for non-members.

Latest bookings can be made online up to 30 minutes prior to the class start time

Members must check in on arrival at the self-service kiosks prior to the class

The admission of late comers to a class is at the sole discretion of the instructor of the class, but no entry will be permitted after the class has commenced.

24 hours’ notice must be given to cancel a booking and can be done so by telephone. Failure to meet this condition on more than 3 occasions in any 3 month period will result in loss of advance booking rights for a period of 1 month.

Fitness Areas + S&C

Fitness Area and S&C slots can be booked up to 7 days in advance for members and 1 day in advance for non-members.

Latest bookings can be made online up to 30 minutes prior to the slot start time

Members must check in on arrival at the self-service kiosks.

No late entry will be permitted.

Customers cannot move between the S&C room and the Fitness Areas and must stay within the area booked.

24 hours' notice must be given to cancel a booking and can be done so by telephone. Failure to meet this condition on more than 3 occasions in any 3 month period will result in loss of advance booking rights for a period of 1 month.

Swimming Pool

Swim slots can be booked up to 7 days in advance for members and 1 day in advance for non-members.

Latest bookings can be made online up to 30 minutes prior to the slot start time.

Members must check in on arrival at the self-service kiosks prior to the slot.

No late entry will be permitted.

Customers must arrive “swim ready” (swimsuit on under their clothes) to facilitate quick changing. Customers must wait in the changing rooms until the lifeguard signals they can come on to poolside.

24 hours’ notice must be given to cancel a booking and can be done so by telephone. Failure to meet this condition on more than 3 occasions in any 3 month period will result in loss of advance booking rights for a period of 1 month.

Refunds

If your booking is cancelled within the appropriate cancellation period, please contact rgusportenquiries@rgu.ac.uk to arrange a refund.

Please note: We may alter the activity programmes and reserve the right to refuse admission. We may at any time withdraw all or part of the facilities, including classes, sports hall activities and courses, in connection with any purpose and at our sole discretion. Terms and conditions are subject to change.

See also: